Monthly Archives: March 2011

Putting a cell carrier service to rest.

Mobile Phone

Image by johnmuk via Flickr

Several weeks ago I attended a Webinar sponsored by MLT Creative that discussed B2B (Business to Business) blogging techniques.  One of their ideas was to write a blog in a different format from what you usually use.  They even suggested a poem.

Now a writer I am, a poet I am definitely not.  I tried, and it was pretty pathetic so I took my ideas and put them into prose here and embedded a few attempts at poetic lines.  Here ya go and please don’t laugh!  I’m trying to keep my readers engaged here….

The Saga of the Final Cell Phone Bill – Communication in Dollars and Sense!

We recently changed our cell phone carrier.  That seems easy enough today.  You go in to your new carrier of choice, they transfer your number, set up your new phone and they even cancel your account with your former carrier.  Sounds simple right?

Although they make it easy

The final bill was enough to make me queasy

As luck would have it we did this changeover on the day that our former carrier rolled our new bill.  Now we all know that you generally pay for your service a month in advance.  I’m not sure how it happened, but we ended up with a final bill for 78 cents.  That’s right 78 cents – 3 quarters and 3 pennies.  Here’s where my adventure began.

I thought now I can send them a check for 78cents, but that will cost me 44cents in postage.  That just seemed silly to me.  HA! Talk about silly.

So I thought I’ll just go to my bank’s billpayer online service, which is where I pay most of my bills.  Trouble was the bank has a minimum payment requirement of one dollar. I wasn’t crazy about that idea either.  I thought I’ll just stop by a local AT&T store and pay the *$%@# bill.

Double HA!

The nice gentleman at the ATT store said, “Sure we’ll take your 78 cents and more,”

It would cost me 500 pennies, 20 quarters, 50 dimes so thin,

In other words, to pay in full costs a service charge of an extra fin

The friendly man said, “Just go pay online”

Now that would be fine

But my closed account won’t let me in

I thought my only choice is to spend that fin

So back to square one.  I thought I just can’t win this battle.  So I figured just pay the extra 22 cents with BillPay and be done with this nonsense.

At last I guessed my journey was done

But soon the mailman came and brought more fun

To my surprise I got a check

Those two dimes plus two pennies came back

Now I get to spend some gas to drive to the bank with that silly draft

But in the end I won, I think.  Well, maybe not, just think about all of the energy it took me to figure out how to get rid of this silly little bill.

Oh what a complicated world we have created.  You gotta love it!  Do you have a story to share ?  Let’s hear it!!


Filed under communciation, Uncategorized

Speno: Christmas Come True year-round project |

Illustration from children's novel, Christmas ...

Image via Wikipedia

There are lots of great causes in our community.  Between walks, runs, rallies and fundraisers, it is often hard to decide where to  place your efforts or your resources. Well, let’s explore one more project that needs your help throughout the year, offering you lots of ways to help.  There is a newer non-profit in the Flagler area that works  hard to help Flagler families have a Christmas that their children will remember.  But this organization does much more than that, and they do it non-stop in a variety of ways.  Christmas Come True, Inc. is always buzzing with actitity as they try to make the holidays better for those in need in our community.  Read more in this week’s column by clicking on the title or the link below!

Speno: Christmas Come True year-round project |

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Come follow me…

For those of you that have followed  me on my blogspot location at, you may be confused.  I have redirected that blog here to my new home at WordPress. I hope that you will continue to follow me here.  Now please bear with me as I am still on a learning curve with

I will be back tomorrow with a new post on a recent experience I had when I tried to cancel my account with a well-known cell carrier.  Wow!  What a lesson in communication it was.  But in the end I feel like I won.

Tune in tomorrow!

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Filed under blogging, communciation

More electronic etiquette – Voicemail

Okay, here we go again with yet another inspiration from one of my Facebook friends.  Last time it was email etiquette.  Now let’s move on to voicemail etiquette.  Does it drive you crazy when someone calls you at your office and doesn’t leave a message  —  just hanging up when the message time starts?   My poor frustrated Facebook friend said,  “leave a voicemail! If you call someone and they don’t answer–leave a voicemail!”

Another FB friend then chimed in, “please, even if you think we have it, leave your phone number.”

And yet another FB commenter added, “Hang in there and remember they’ll continue to not leave their names and make you guess who they are when they call and get you.”  This is probably true because as we all know old habits are hard to break.

To that I’ll add,  does it drive you even crazier when the caller just says “call me when you get a chance?”

To me, that’s  an open-ended question that’s you are afraid to answer.  For instance, has anyone ever said, “Can you do me a favor?”  Now before I’m going to answer that one, I want to know exactly what that favor is!  So leave details for the person you are trying to reach.

So recently I have been making an effort to be more thoughtful when leaving voicemail.  But I’ll take these suggestions a step further.  Be sure to leave a few details in your voicemail.  I want to know what my caller needs.  That helps me prioritize callbacks.  If you just want to say “hi” and chat for a few, tell me that.  If you need something really important, tell me that too.

With all the things we have to worry about in our day-to-day business and personal activities, voicemail may not seem important, but for many of us it is part of our daily life. And I think we’re all ready for something to make our day go a little smoother. For more suggestions, check out this article.

I hope someone out there reading this post will think more about the voicemail messages they leave.  One change a little at a time can make a huge impact.  Think about it!


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>Speno: Mark Twain spotlighted at Flagler County library |


The Friends of the Library and Flagler Reads Together present “The Adventures of Huckleberry Finn” Enjoy more about this great story and the wonderful author behind the book all month at the Flagler County Library. Read about it in this week Neighbors Feature in The St. Augustine Record. Click on the link below or the title above! Leave me a comment here too!

Speno: Mark Twain spotlighted at Flagler County library |

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>Comparing Blogging Platforms


Whether you like to blog or drink wine, or maybe drink a glass of wine while blogging,  BKWine offers some great observations about the two most popular blogging platforms, Blogger and WordPress.

Besides the blogging info, great stuff on wine here.  Gotta love it!!  Click on the title above or the link below to view.

Wine Pictures from BKWine: Blogger vs. WordPress – a comparison of blog platforms

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